Terms of Travel

Please familiarise yourself with our terms of travel and

helpful travel information.

Visas, Passports & Travel Documents

Prior to booking and ticketing, please thoroughly check that all passenger names in your itinerary exactly match those of passports. All documents in relation to international travel, must be issued in the name of the passport holder. You may be denied carriage if the name varies.

Prior to confirming your travel arrangements, you should also check your passport to establish that it will remain current for the entire period of your travel. Certain countries require that passports remain valid for a period of up to twelve months after the date upon which you are scheduled to leave such country. You may be denied entry to a country if your passport expires within the required period.

You should clarify visa requirements with the Embassies of the countries that you plan to visit as certain countries may require you to take out a visa. We encourage all travellers to research visa and travel document requirements prior to ticketing and travel. Please know that it is the sole responsibility of each member of the travelling party to ensure that they have all the necessary visa/s, travel documents and passport requirements for their journey. If you would like assistance, please don’t hesitate to ask at the time of booking.

Re-entry Visas for New Zealand & Australia

Re-entry visas may be required for travellers leaving New Zealand or Australia holding a foreign passport. If you hold a foreign passport then it is your responsibility to make your own enquiries and satisfy yourself as to the position in regard to your passport and/or visa requirements before leaving New Zealand or Australia. Without the correct returning document or eligibility you may not be able to return.

Travel Insurance

We recommend that you take out a travel insurance policy at the time you pay for your travel. You should ensure that this insurance would protect you against medical expenses arising from sickness or injury during your travel, and protect you against loss or damage to your belongings.

In instances where you are paying by credit card for any of the services arranged through Chasing Dreams Travel, and you intend to use travel insurance provided by the credit card provider, you waive any claim against Chasing Dreams Travel in respect of any loss or damage you may suffer as a result of electing to take out your chosen travel insurance.

Our Guarantee

If you are dissatisfied with a part of your booking that has been recommended by us or that has not transpired as intended, we will refund you on request. Some examples of this may be that you are dissatisfied with a hotel which we have recommended. Or a transfer that you booked failed to show up. Please note we do not refund you for an airline cancelling your flight or changing their schedule.

Checking Travel Arrangements

We have exercised care in putting together the arrangements requested by you in regards to your travel. It is important that you check all of the documentation sent to you in relation to your proposed travel to ensure that it fully meets with your requirements, and to ensure that there have been no misunderstandings.

We recommend that you contact your airline prior to any travel to ensure that the scheduled departure time has not changed. Please note, that any excess baggage charges are the traveller’s sole responsibility, as is meeting airline requirements in relation to carry-on baggage.

We also recommend that you familiarise yourself with current travel advisories/information from safetravel.govt.nz before you travel.

Travel during Covid-19

Due to the ongoing nature of travel during the covid-19 pandemic please check entry and transit restrictions for the places you are travelling. As well as checking the Department of Home Affairs page for your specific destination, the IATA website has information specific to covid-19 travel.

Border Restrictions and Visa Recommendations

We work alongside Visa Assist to check your eligibility to transit and enter ports. Please know that in instances where we provide you with border information, and you do not proceed with your reservation, we reserve the right to invoice NZD$50+GST for our service.

Vaccinations

Certain countries require that travellers be vaccinated against specific infection and/or diseases. We recommend that you check with your doctor and the Embassies of the countries you are travelling to with respect to any health requirements.

Check-In Times

We recommend that you check-in for international flight travel no later than 3 hours prior to departure time, and for domestic flight travel, no later than 1 hour prior to departure time. In the event that travellers are not permitted to board a flight as a result of check-in deadline, Chasing Dreams Travel will not award financial compensation.

Fees Prior to Booking

In cases where we have issued multiple quotes at your request that have not resulted in a booking with us, we reserve the right invoice you a NZD$150 fee.

Cancellation, Changes & Loss of Travel

Changes to your travel plans may incur additional fees, which are the responsibility of the traveller. In some cases, Chasing Dreams Travel must pay a ticketing or reissue fee to airlines—even when the change is initiated by the airline. These charges will be passed on to the traveller.

If any member of your travel party cancels all or part of a confirmed booking, or if travel is missed or forfeited for any reason, any refund will be subject to the supplier’s cancellation policies. Where a refund is permitted by the supplier, we will pass it on to you, less any applicable fees. Chasing Dreams Travel does not provide financial compensation beyond what is recoverable from the supplier.

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Cancellation Fees

Cancellation fees apply to all confirmed bookings that are cancelled. Some tickets may be non-refundable or non-transferable, so it’s essential to check with us before confirming or cancelling any travel arrangements.

If a supplier offers a refund, you will receive the refunded amount less any applicable Chasing Dreams Travel fees. Commission paid to Chasing Dreams Travel is non-refundable.

In most cases, suppliers do not refund deposits. If you cancel a booking after paying a deposit, it’s likely that the supplier will retain that amount.

We’re committed to being upfront about all fees and charges, so there are no surprises. If you decide to change or cancel part or all of your travel arrangements after payment has been made, fees may apply depending on the nature of your booking.

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Chasing Dreams Travel Cancellation Fee

(In addition to any cancellation fees charged by our suppliers)

When a booking is cancelled, the following may apply:

• Commission Retention:
  Any commission paid to Chasing Dreams Travel by a supplier is non-refundable and will be retained in full.
• Service Fee (if applicable):
  In some cases — particularly for more complex bookings — a small administrative fee may also be retained to cover the time and work involved in managing the cancellation. This is assessed on a case-by-case basis and is not always charged.

Any eligible refund provided by the supplier (after their own fees) will be passed on to you, less the above.

Prices

Airfares and tour prices may change without prior notice even though your arrangements have been confirmed. Price increases are beyond our control and you will be liable to pay for any increase.

Many airlines now impose surcharges on the price of air travel. These surcharges may change between the time you make a reservation and the date of full payment.

Prices are subject to availability at the time of booking. We cannot guarantee an airfare price until a reservation has been made. For accommodation, non refundable room pricing cannot be guaranteed until payment is received and your booking is confirmed.

Chasing Dreams Travel & Travel Advocates

Chasing Dreams Travel is a travel broker for Travel Advocates. This relationship means we have access to wholesale systems, training and support, which allow us to deliver quality products and service to customers. While we operate as a contractor of Travel Advocates, your booking and communication is looked after exclusively by Chasing Dreams Travel.

In the event you have questions or enquiries, Chasing Dreams Travel will look after you directly. However, in the instance your enquiry is an urgent one and for some reason you cannot reach Chasing Dreams Travel, please feel free to call 0800 767 320 and the Travel Advocates team will assist you.

Safe and Happy Travels

We are thrilled to assist your travel experience, and wish your journey to exceed your expectations. We would love to hear all about your trip, so please do share your experience with us upon your return.